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New accounts are billed setup fees (if applicable) plus 2 months of service which is pro-rated. Our billing cycle is on the 15th of each month. If you sign up on the first day of the month, you pay for 2 months up front. Your account will not be due again until the 15th of the third month.
Invoices are generated on the 7th of each month and are due on the 15th.
Usage is also calculated on the 7th of each month for the previous month. If your usage the previous month exceeds the minutes included in your account a separate invoice will be generated and due on the 15th along with your service renewal.
Minutes are billed in 6 second incriments. If you use 25 seconds, you will be billed for 30 seconds.
Due invoices will automatically be charged on the due date. You will receive a receipt if it's successful, or a failure notice if your credit card can't be charged. You will receive overdue notices 1, 3, and 6 days after the due date if your account remains unpaid. A late fee will be added to your account on the 5th day and the services will be suspended. If your account is still not paid after 30 days, it will be terminated and you will lose all access to the services provided including the phone number assigned to you.
If you want to cancel your account, please do so from the product details page where you will need to submit your cancellation request in writing using the button provided at the bottom of the page. Failure to do this will result in termination of services with late fees, reporting to online fraud authorities, and possibly submitted to a collection agency.
Refusing to pay for services provided does not constitute cancellation. Simply notify us you wish to cancel your services so that we can properly release unused resources which will help keep our costs low for everyone.
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